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Merchandise is shipped UPS ground or common carrier (for items over 8 ft.) Orders are shipped prepaid freight. All items, in stock, are shipped within 24 hours. If not in stock we will notify you of the expected delivery time. Out of stock items are placed on backorder. Allow two to three weeks additional shipping time for custom made ladders.
International customers, please call us at 877-771-2173 before placing your order.
UPS Tracking and Notification 800-457-4022: or www.ups.com
UPS Next Day Air, UPS Next Day Air Saturday, UPS 2nd Day Air and UPS 3-Day Select are available.
Truck Line Shipments
Return Freight must be paid by the customer.
Obsolete, discontinued or clearance items cannot be returned.
Hardware that has been installed cannot be returned.
Restocking charge will be applied against all returned items as follows:
15% within 60 days of sale
Special order products (i.e. ladders made to custom height) will not receive authorization, unless goods are determined to be defective and under manufacturer’s warranty.
Allow 3 weeks to process and issue any credit.
How to Contact Us
Note: All prices in US Dollars