Shipping Policies

Merchandise is shipped UPS ground or common carrier (for items over 8 ft.) Orders are shipped prepaid freight. All items, in stock, are shipped within 24 hours. If not in stock we will notify you of the expected delivery time. Out of stock items are placed on backorder. Allow two to three weeks additional shipping time for custom made ladders.

International customers, please call us at 877-771-2173 before placing your order.

UPS Tracking and Notification 800-457-4022: or www.ups.com

UPS Next Day Air, UPS Next Day Air Saturday, UPS 2nd Day Air and UPS 3-Day Select are available.

Shortage
All shortages must be reported within 48 hours of receipt.

Damaged Shipments
UPS Shipments: You must note damage on the drivers log, and call UPS for an inspection report.
(Keep original packaging and contents for inspection) 1-800-Pick UPS
Truck Line Shipments: You must have specific damage noted on all copies of the freight bill.

UPS Shipments
You must note damage on the drivers log, and call UPS for an inspection report. (Keep original packaging and contents for inspection) 1-800-Pick UPS

Truck Line Shipments
You must have specific damage noted on all copies of the freight bill.

Returned Goods
All returned shipments must have Return Merchandise Authorization (RMA) from Rolling Library Ladder Kits before they are returned. (RMA number must appear on package next to address label). Contact us for the address to ship items being returned. Returns must be clean and in  like-new condition, in original boxes and resaleable.  PLEASE NOTE:  If you are returning rails, please make sure they are in the tube.  DO NOT put any other items in the tube.  Other hardware will scratch the rail and make the rail unsaleable.

Return Freight must be paid by the customer.

Obsolete, discontinued or clearance items cannot be returned.

Hardware that has been installed cannot be returned.

Restocking charge will be applied against all returned items as follows:

15% within 60 days of sale

Special order products (i.e. ladders made to custom height) will not receive authorization, unless goods are determined to be defective and under manufacturer’s warranty.

Allow 3 weeks to process and issue any credit.

How to Contact Us
Should you have other questions or concerns about these policies, please call Rolling Library Ladder Kits or send us an email at info@rollinglibraryladderkits.com